Step 1: If there is something wrong with your DVD, VCD or VHS, please call our tech department (support@)and see if they can walk you through the problem (90 percent of the time that is enough.) That number is 1 (800) 266-0270.

Step 2: If the discussion with our technical department does not help, then we will assign you an RMA (Return Merchandise Authorization) Number.

Step 3: Please ship the product back to us with the following information to us:
A. Sales order number
B. RMA Number
C. Brief explanation of the problem and the type of equipment you were using.
D. You will pay for the shipping to us. Keep track of the amount of postage. If the product is defective and we exchange it, we will pay for theshipping of the exchanged product back to you. If there is nothing wrong with the product, you will pay for the return shipping.

Step 4: We will test the product in our labs. If it is defective, then we will give you the choice of exchanging it for the same title, or getting a complete refund immediately..

Step 5: We will send you an email within 2 business days notify you of the status of your return.

NOTE: International customers are responsible for duty taxes and shipping if order does not clear customs.
NOTE 2: You can only exchange when the item is defective. No exceptions.

Toll Free: 1 (800) 266-0270 or simply drop us a note at info@eonair.com