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SSL
by VeriSign
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Safe..
Secure..
Shopping..
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| Buying
from Eonair.com is as easy as 1---2---3! |
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- Find the
product
- Pay for
it
- Get it
shipped
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| SEARCH |
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Let us Help
You Find What You're Looking For (Easy Searching)
There
are a number of ways to find the exact VHS, VCD or DVD that you're looking
for.
On
our home page, in the top left hand corner (known as the Search Corner),
you can find the following.
Search for Titles
Type in the title name (or as much as you can remember of it) and
then glance over the selections that come up. For instance, if you're
looking for "Freshman Fantasies," you could type in "Fresh",
"Freshman," or "Fantasies" and get a list of titles.
Then click on the title you want and find out more about it. This will
take you to our detail page which will show a review, screen shots, the
production year, the length, screen shots from the movie, comments and
reviews and much, much more.
Search for Performers
You into Jenna? Juli? Vicca? Just type in your favorite star's name and
see at a glance all the movies that they star in.
Search for Item Number
We assign Item Number to each product. If you know the item number, just
type it in and you'll be whisked to that page.
Search for Type of Entertainment
What are you into? Don't tell us, but you can click on the "Search
by Type" menu and see a wide range of sexual interests and fetishes
that are sure to please.
Search for a Studio
If you're a real fan, you know what studio (or studios) you like, so we
make it easy for you to get right to their products and see what's new.
You can get the complete studio list and easily find their new titles
by selecting the desire studio names and click on the search button.
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| PAYMENT: |
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Credit Card
Visa, MasterCard, American Express, Discover
Money Order
You can pay by money order, or bank draft.
Wire transfer
To use wire transfer, email us at info@eonair.com
for instructions.
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MODIFING
OR CANCELLING YOUR ORDER
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| Since we ship
out most of our products the same day, if you notify us before 2 p.m. Pacific
Standard Time, we will gladly to cancel or modifying your order. If we are
notified after the order has shipped, there is no recourse. |
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| DISCREET
INFORMATION: |
FOR YOUR PRIVACY
* Your name or email address will never be given or sold to anyone at any
time.
· No one will ever know what you purchased, except you and us.
· Your credit card information or banking information is never revealed
to anyone.
· In addition, we cooperate with international authorities to prosecute
credit card fraud. This is for your protection, since we want to make sure
that no one unauthorized uses your card.
· When establishing a customer account (and as a fraud prevention)
we sometimes ask to see a photocopy of your credit card along with a credit
card statement showing your billing address.
· For international customers, we also ask for your bank's telephone
number to speed verification.
· Once your account is verified you will not have to provide this
information again. |
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| DISCREET
PACKAGE: |
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Shopping
with Eonair.com is secure, safe and discrete.
We do everything to accommodate your needs.
If you want the labels or covers taken off of boxes, no problem. Send
covers separately? Or if you want products shipped without boxes, no problem!
We know that you are concerned with your privacy and don't want people
to know your business. We agree. That's why we do the following:
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All tapes and DVDs are double wrapped, so nothing shows through.
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· All packages are plain and discrete.
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· There is no advertising on the shipping labels
· The package will ship through our warehouse, instead of the name
from Eonair.com
For international shipments, we will do all of the above, since each country
has its
Own needs. Just send us email with that you want, and we'll do our best
to accomdate you.
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| SECURE
SERVER TRANSACTION |
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The first
question people always ask is "Is my transaction safe?"
Here's what happens when you buy from Eonair.com. The following
security steps happen when you click on the "checkout button."
This takes you to a
Separate page that is completely secure and protected by VeriSign, one
of world's largest and best e-commerce security system company.
· You will see a small "lock" icon on the bottom of the
web browser status bar.
· (Show the icon for Netscape, Internet Explorer and AOL)
· All the information that you input (including sensitive data
such as name, address, e-mail and credit card information) is "encrypted"
through a secure server for maximum security at all time.
· In addition to all of these steps, Eonair.com's servers
are all on advanced Linux Servers and are protected by sophisticated firewall
programs to prevent unwanted security attacks.
· System Administrators on all of our servers perform real time
monitoring of the system to ensure highest security at all time.
· Only top level Eonair.com's managers have access to
credit card records. This policy is strictly enforced throughout the company.
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| SHIPPING |
Domestic Shipping
· We give you the choice of UPS, Airborne, Federal Express, the United
States Postal Service (or any other carrier you want). The fees are found
in the chart below. Generally, the faster services are more expensive. However,
we have negotiated good prices with major carriers that we pass on to customers.
International Shipping
· For international shipping you can choose from the carriers listed
in the box below.
· Each international shipment is treated individually, with carriers
and method of shipment tailored to the specific country.
· All of the above packaging and order preparation steps are taken,
and, in addition, we can follow any specific instructions you have
Since we are located in the center of the adult film industry, Eonair.com
is able to stock over 99 percent of titles In addition, we have an advanced
order system that lets you keep up with the latest titles and order hits
in advance. However, sometimes a title is so popular that it is out of stock.
If we notify you that a title is on backorder, we will then give you the
choice of shipping the partial order or holding off until it is complete.
Because of the inconvenience, we will pay for the shipment of the back ordered
merchandise. |
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| TRACKING
YOUR ORDER |
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When you
first place your order, you will receive an email receipt that has the
Following information:
· The items that you ordered
· The sales order number.
· The method of shipment
With few exceptions, the items are sent out immediately after processing
Global mail and priority mail does not come with a tracking number. However,
with any order larger than $50 domestic shipping, it will automatically
have a delivery confirmation receipt that means that the Post Office will
not deliver unless you (or someone you authorize) is there to receive
the package.
If you have requested Airborne, UPS, Federal Express, DHL, or another
carrier, then we send you a second email with your carrier tracking number.
You can then track your order status by clicking on the link below:
Click
Here to Login To My Account Page
NOTE: If you do not receive any information in this tracking window, let
us know right away and we will find the answer. We know that there is
nothing worse than waiting.
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| RETURN
AND EXCHANGE POLICY |
Step 1: If
there is something wrong with your DVD, VCD or VHS, please call our tech
department and see if they can walk you through the problem (90 percent
of the time that is enough.) That number is 1 (800) 266-0270.
Step 2: If the discussion with our technical department does not help, then
we will assign you an RMA (Return Merchandise Authorization) Number.
Step 3: Please ship the product back to us with the following information
to us:
A. Sales order number
B. RMA Number
C. Brief explanation of the problem and the type of equipment you were using.
D. You will pay for the shipping to us. Keep track of the amount of postage.
If the product is defective and we exchange it, we will pay for the shipping
of the exchanged product back to you. If there is nothing wrong with the
product, you will pay for the return shipping.
Step 4: We will test the product in our labs. If it is defective, then we
will give you the choice of exchanging it for the same title, or getting
a complete refund immediately.
Step 5: We will send you an email within 2 business days notify you of the
status of your return.
NOTE: International customers are responsible for duty taxes and shipping
if order does not clear customs.
NOTE 2: You can only exchange when the item is defective. No exceptions.
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